Effective Date: 21-02-2025
Last Updated: 21-02-2025
At True Monk, we take pride in delivering high-quality food products. Due to the nature of our products, we do not accept returns. However, we offer refunds or replacements in the following cases:
1. Eligibility for Refund or Replacement
You are eligible for a refund or exchange if:
- You received a damaged or defective product.
- You received the wrong item in your order.
To request a refund or exchange, you must:
- Contact us within 3 Days of receiving the product.
- Provide clear images of the damaged or incorrect item along with your order details.
2. Non-Refundable & Non-Returnable Items
We do not offer refunds or exchanges in the following cases:
- Change of mind or personal preference.
- Minor variations in taste, color, or texture, as natural ingredients can vary.
- If the product has been opened, used, or tampered with.
3. Refund Process
- Once we verify your request, we will initiate a refund or send a replacement.
- Refunds will be processed within 5-7 business days to your original payment method.
- If a replacement is sent, it will be shipped within 3-5 business days after approval.
4. How to Request a Refund or Replacement
To initiate a request, please contact us at:
📧 Email: truemonk.co@gmail.com
📞 Phone: [Your Contact Number]
📍 Address: Rudrapur, Uttarakhand -263153
Include the following details in your request:
- Order number
- Clear images of the damaged or incorrect product
- Your full name and contact details
5. Policy Updates
We reserve the right to modify this policy at any time. Any changes will be updated on this page.
For any further questions, feel free to contact us!